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Our Refund Policy
We offer a 3 days no question asked full refund policy on all rugs and kilims sold.
Local Customers
Our local customers who pick up their rugs or kilims from us and return it to us within 3 days from the date of purchase, full money will
be refunded. All items must be returned to us not later than 3 days from the date of purchase for a FULL refund.
Items returned after 3 days from the date of purchase. will not be accepted for refund or exchange.
We accept VISA & Debit for in store stransactions.
USA Customers
Can pick up your rugs or kilims from our store in Vancouver or can be sent to you by UPS fully insured, trackable at minimal cost.
No taxes or duty for hand woven Persian rugs or kilims from Canada to USA whether you pick them up in person and drive through
from Canada to USA or if sent by UPS. We accept US Visa and debit card for in store transactions or Paypal for online transactions
for US customers.
International Customers or Shipped goods to Canada / USA
Our international customers or customers who require their goods to be shipped to them in Canada or USA must inform us within 3
days from the date of receiving the goods that they wish to return it for a full refund of the cost . Full money will be refunded LESS any
shipping charges . Buyer is responsible for shipping cost of returning the goods to us and all other charges that may occur such as
Canadian custom fees.
We must be informed within 3 days by EMAIL only, if later than 3 days there will be a re-stocking charge of 15%. Goods must be
returned to us in their original condition and fully insured and track able.
Please email for a return number from us before sending the goods back. Any item returned without a return number from us will not
be accepted.
Our Payment Policy
-Money Order from any US or Canadian bank or postal money order
-Cheque accepted from any US or Canadian bank. Please allow 3 days for a cheque from a Canadian bank and 21 days from a
USA bank to be cleared. Goods will be shipped or can be picked up in person ONLY after the cheque is cleared.
-We do accept secure visa payment online through PAYPAL .
-We accept Canadian or US Visa for in store transactions.
-We do accept Canadian or US Debit card for in store transactions.
We offer a 3 days no question asked full refund policy on all rugs and kilims sold.
Local Customers
Our local customers who pick up their rugs or kilims from us and return it to us within 3 days from the date of purchase, full money will
be refunded. All items must be returned to us not later than 3 days from the date of purchase for a FULL refund.
Items returned after 3 days from the date of purchase. will not be accepted for refund or exchange.
We accept VISA & Debit for in store stransactions.
USA Customers
Can pick up your rugs or kilims from our store in Vancouver or can be sent to you by UPS fully insured, trackable at minimal cost.
No taxes or duty for hand woven Persian rugs or kilims from Canada to USA whether you pick them up in person and drive through
from Canada to USA or if sent by UPS. We accept US Visa and debit card for in store transactions or Paypal for online transactions
for US customers.
International Customers or Shipped goods to Canada / USA
Our international customers or customers who require their goods to be shipped to them in Canada or USA must inform us within 3
days from the date of receiving the goods that they wish to return it for a full refund of the cost . Full money will be refunded LESS any
shipping charges . Buyer is responsible for shipping cost of returning the goods to us and all other charges that may occur such as
Canadian custom fees.
We must be informed within 3 days by EMAIL only, if later than 3 days there will be a re-stocking charge of 15%. Goods must be
returned to us in their original condition and fully insured and track able.
Please email for a return number from us before sending the goods back. Any item returned without a return number from us will not
be accepted.
Our Payment Policy
-Money Order from any US or Canadian bank or postal money order
-Cheque accepted from any US or Canadian bank. Please allow 3 days for a cheque from a Canadian bank and 21 days from a
USA bank to be cleared. Goods will be shipped or can be picked up in person ONLY after the cheque is cleared.
-We do accept secure visa payment online through PAYPAL .
-We accept Canadian or US Visa for in store transactions.
-We do accept Canadian or US Debit card for in store transactions.
| Rug & Kilim Gallery Tribal rugs , kilims & Handicrafts Tel: 1-604-2993324 |
| All our rugs & kilims are hand woven/ hand knotted from wool. We don't stock or sell anything machine made, tufted or loomed |